Welcome to sbha-mall! We are dedicated to providing high-quality general merchandise to our customers in Malaysia. To ensure you have a pleasant shopping experience, we have established the following detailed shipping and delivery policy.
Order Processing
Processing Time: Once your order is received, it will be processed within 3-5 business days. Please note that order processing time does not include weekends and public holidays.
Order Confirmation: After your order has been processed, we will notify you via email and provide tracking information so you can monitor the status of your order.
Shipping
Shipping Methods: We partner with multiple reliable logistics companies to ensure your order is delivered quickly and safely.
Estimated Arrival Time: Depending on your location and chosen shipping method, packages typically arrive within 7-15 business days.
Shipping Fees: Shipping fees are automatically calculated based on the weight and dimensions of the order and will be displayed at checkout.
International Shipping and Duties
International Shipping: We are happy to serve Malaysian customers who need our products. Please contact our customer service directly for more information.
Customs Fees: Any import duties and taxes are borne by the buyer. These charges may be collected by the local customs office upon delivery.
Returns and Refunds
Return Policy: If you are unsatisfied with your purchase, you may request a return or exchange within 7 days of receiving the item. Items must be unused and in their original packaging.
Refund Process: Once the returned items are received and verified, refunds will be processed within 15 business days and credited back to your payment account.
Customer Support
We are committed to providing excellent customer support. If you have any questions or need assistance, feel free to reach out:
Phone:+86 19282768634
Email:service@mail.sbha-mall.com
Online Hours: Monday to Friday, 9:00 AM to 6:00 PM (closed on weekends and public holidays)
Service Overview Table
Item
Details
Order Processing Time
3-5 Business Days
Estimated Arrival Time
7-15 Business Days
Customer Service Hours
Monday to Friday, 9:00 - 18:00
Customs Fees
Borne by Buyer
Thank you for choosing sbha-mall, and we look forward to providing you with exceptional service!
