Quality first, attentive service

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Last Updated: 2026/04/22

Company Name: 万宁市维釉氡商贸有限公司

Legal Representative:邓卫

Tel: +86 19282768634

Email: service@mail.sbha-mall.com

Date of Establishment：2026-04-03

Unified Social Credit Code:91460000MAKBB7EA37

Company Address: 海南省万宁市兴隆华侨农场连兴大道南侧绿中海二期B17幢406室

Welcome to sbha-mall, where we focus on providing high-quality general merchandise to our customers in Malaysia. Our warranty policy is designed to ensure your satisfaction with your purchases and provide comprehensive after-sale support.

Scope of Warranty

1.Applicable Products

  • All items purchased through sbha-mall are covered by this warranty policy.Covers issues arising from non-human damage or misuse.

    • 2.Warranty Period

  • Normal period: 12 months from the date of purchase.

    • 3.Exclusions

  • Normal wear and tear and aging.
  • Damage caused by accidents, abuse, or improper use.
  • Any issues resulting from failure to follow product instructions.

    • Warranty Claim Process

    If your product is eligible for warranty, please follow these steps to file a claim:

  • Contact our Customer Service Team:
  • Phone: +86 19282768634
  • Email: service@mail.sbha-mall.com

    • 2.Submit Proof of Purchase:

  • Provide a copy of the invoice or receipt.
  • Include the product serial number (if applicable).

    • 3.Describe the Issue:

  • Provide a detailed description of the issue, along with relevant photos or videos if feasible.

    • Warranty Processing Time

    StepTime Frame
    Customer Service Review3-5 business days
    Product Inspection & Repair7-10 business days
    Replacement or Refund Process5-7 business days from confirmation

    Special Considerations

  • Ensure you follow all guidelines in the product manual to validate the warranty.
  • Returned products must be in good condition; keeping the original packaging is recommended for shipping purposes.
  • For returns due to quality issues, we will cover all shipping costs.

    • Customer Support

    Our customer support team is always happy to assist you with any questions or concerns. Please contact us using the information provided above for further assistance and information.